ABOUT US

Welcome to NeonLume, where creativity and craftsmanship illuminate your world. We are a passionate about bringing your vision to life through exquisite custom neon signs. With a deep-rooted commitment to quality and a genuine love for the art of neon, we take pride in transforming your ideas into radiant reality.

WHY NEONLUME?

  • PASSION

    At NeonLume, we believe that each piece we craft is a unique masterpiece. Our passion for delivering top-notch quality is unwavering, as we meticulously select the finest materials and employ time-honored techniques to ensure that every neon creation is a true work of art.

  • CUSTOMER CARE

    What sets us apart is our dedication to your satisfaction. We understand that a custom neon sign isn't just an accessory; it's a reflection of your personality, your brand, your story. That's why at NeonLume, If your sign arrives damaged or broken, we will do our best to make it right.

  • FREE SHIPPING ALWAYS

    We're thrilled to offer FREE shipping on all orders. This means that your vision can shine even brighter without any extra shipping costs. Whether you're lighting up your home, business, or gifting someone a luminous masterpiece, you can now enjoy the brilliance of custom neon signs with the added bonus of free shipping.

FAQ

HOW LONG WILL MY ORDER TAKE TO SHIP?

Our standard processing time is typically 4-10 business days, allowing us to carefully craft and perfect your sign. The standard shipping time after is 5-8 business days.

CAN I RETURN MY NEON SIGN?

At Neonlume, we take immense pride in crafting custom neon signs that illuminate your unique vision. Each creation is a labor of love, meticulously tailored to your specifications. As a result of this personalized approach, we kindly inform you that all neon sign orders are non-refundable. We are committed to your utmost satisfaction, and our team is here to ensure your order meets and exceeds your expectations. Thank you for entrusting us with your creative aspirations.

MY SIGN CAME DAMAGED, WHAT DO I DO?

We sincerely apologize if any of our signs arrived with any form of damage. Please fill out our Contact Form or Email us at help@neonlume.com with your order number and pictures of any damage.

CAN I CANCEL MY ORDER?

We offer a 24 hour window of cancellation window to ensure your complete satisfaction. During this time, we understand that circumstances may change, and we're happy to accommodate. After this window, our team begins crafting your unique order with dedication and care, making it challenging to cancel. We appreciate your understanding and look forward to creating a stunning custom piece that exceeds your expectations.

HOW IS MY CUSTOM SIGN MADE?

After placing your order, we connect with our skilled neon craftsmen, they begin meticulously designing your sign to perfection. We'll then reach out to ensure it matches your vision precisely. Once confirmed, your sign is crafted, securely shipped, and will be at your front door within just 5-8 business days!